The Customer Service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage Customer Service systems and processes which have a direct and indirect impact on customers.
Effective customer service delivery is crucial for all types of businesses whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills.
On this customer service course you will learn basics of customer service. The key topics you will explore include; critical elements of customer service, identifying who are your customers?, meeting customers' expectations, developing personal vision statement, understanding the importance of empathy, exploring communication basics, exploring telephonic techniques ,handling everyday requests, dealing with challenges assertively, learning about the types of difficult peoples, learning techniques for reducing conflict , exploring customer problem solving techniques, exploring reinforcement techniques , and dealing with stress.
The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.
Once you purchase the course from CourseDeals, you will receive a voucher code and the course name.
You need to email firstname.lastname@example.org providing the below information:
Once you provide these details to the above mentioned email address, the selling merchant team will register you on their system and provide you the course access. You will receive an email providing you the login credentials for the course.
Brentwood Open Learning College is the UK's leading distance learning service provider. We specialise inaffordable, accessible and enjoyable education, providing high-quality open college courses and online learning opportunities. We offer a market-leading range of accredited courses in a wide variety of contemporary subjects and specialisms. Whether looking to enhance your CV, further your career prospects or simply explore a new subject entirely, you’ll find exactly what you’re looking for with BOLC.
As a dedicated distance learning college, we offer online distance learning courses for candidates in the United Kingdom, Europe and the rest of the world. With BOLC, you can expect the same exceptional quality of service and outstanding course content, whichever course you choose and where you choose to study from.