Deal Category

Customer Service (Level1) - ABC Awards Accredited
93%off
Retail Price £140
You pay £10
Deal is Expired
Discount 93% off
Retail Price £140
You pay £10
About This Course
Customer Service (Level1)

The Customer Service skills learnt on this course can be effectively applied to a wide range of roles and industries and enable the course participants to manage Customer Service systems and processes which have a direct and indirect impact on customers.

Effective customer service delivery is crucial for all types of businesses whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop customer service skills.

On this customer service course you will learn basics of customer service. The key topics you will explore include; critical elements of customer service, identifying who are your customers?, meeting customers' expectations, developing personal vision statement, understanding the importance of empathy, exploring communication basics, exploring telephonic techniques ,handling everyday requests, dealing with challenges assertively, learning about the types of difficult peoples, learning techniques for reducing conflict , exploring customer problem solving techniques, exploring reinforcement techniques , and dealing with stress.

The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.

  • Newcomers to customer service exploring new career options.
  • Candidates considering more advanced studies at a higher level.
  • Existing customer service workers in pursuit of promotion.
  • Anyone looking to improve their CV and career prospects.
  • An introductory overview of professional customer service.
  • Begin building strong communication skills
  • Study conflict resolution and problem solving.
  • Learn how to deal with stress and challenging situations.
  • Enhance your CV with a recognised qualification.
Compatible with
Fine Print
  • Voucher Validity: Must redeem by 30 Mar 2018.
  • Course Access Period: 12 Months.
  • Limited one voucher per person.
  • You are purchasing a voucher to be redeemed online.
  • Voucher is available for use immediately after purchase.
  • No refunds or cancellation once voucher has been redeemed.
  • Does not support Chrome.
  • Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
  • Please read the Terms & Conditions before buying this deal.
Highlights
  • The Course Duration is 80 Hours Approx.
  • When you enrol at BOLC, you are assigned a personal tutor to guide and motivate you throughout your studies.
  • There are no deadlines for submitting assignments and no time restrictions whatsoever.
  • On course completion students can claim accredited certificate by paying £35 accreditation fee. Certificate postal charges will be £9.
How to redeem this deal?

Once you purchase the course from CourseDeals, you will receive a voucher code and the course name.

You need to email info@bolc.co.uk providing the below information:

  • First Name
  • Last Name
  • Email ID
  • Best Contact Telephone Number
  • Address
  • Course Name
  • Voucher Code

 

Once you provide these details to the above mentioned email address, the selling merchant team will register you on their system and provide you the course access. You will receive an email providing you the login credentials for the course.

About the Seller

Brentwood Open Learning College ( Visit The Sellers Site )

Brentwood Open Learning College is the UK's leading distance learning service provider. We specialise inaffordable, accessible and enjoyable education, providing high-quality open college courses and online learning opportunities. We offer a market-leading range of accredited courses in a wide variety of contemporary subjects and specialisms. Whether looking to enhance your CV, further your career prospects or simply explore a new subject entirely, you’ll find exactly what you’re looking for with BOLC.

As a dedicated distance learning college, we offer online distance learning courses for candidates in the United Kingdom, Europe and the rest of the world. With BOLC, you can expect the same exceptional quality of service and outstanding course content, whichever course you choose and where you choose to study from.

Need Help? Call our support team 24/7 at +44 (0) 207 871 8615
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